Dispute resolution

In the event of a consumer dispute, you can turn to an alternative consumer dispute resolution entity (RAL).

The competent entity for Astredik is CICAP, Centro de Informação de Consumo e Arbitragem do Porto: www.cicap.pt.

More information about RAL entities on the Portuguese Consumer Portal: www.consumidor.gov.pt.

You can also file a complaint in the Electronic Complaints Book.